These Terms and Conditions constitute a legally binding contract between the customer ("you") and Shoe That Fits You (STFY) and apply to the ordering, purchasing, fulfilment and delivery of Goods from our website Please read the following Terms and Conditions carefully before placing your order. The Terms and Conditions contain important information about ordering, processing, fulfilment and delivery of Goods. You agree to be bound by the Terms and Conditions by accessing the Website, regardless of whether you create an account or make a purchase. If you breach any of the Terms and Conditions, you are prohibited to continue using the Website.


Welcome to

The term 'Shoe That Fits You’ or 'we' refers to the owner of the website whose registered office is at 8, Ambika sadan, Ground floor, near Two Tanks,Mumbai-400004. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  1. These Terms and Conditions may be updated periodically. Revisions will be posted to this page. You agree to be bound by any revisions.
  2. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  3. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  4. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction of Shoe That Fits You (in any part) is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  5. All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  6. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
  7. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s) and have no control over their privacy policies.
  8. You may not create a link to this website from another website or document without Shoe That Fits You's prior written consent.
  9. Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority.


You agree not to post or transmit to the Website any material which:

  1. is threatening, defamatory, obscene, offensive, indecent, pornographic, abusive, discriminatory, liable to incite hatred, is in breach of confidence, or privacy, or is proprietary;
  2. is not properly licensed for use on this Website; violates or infringes the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person;
  3. constitutes or encourages an illegal act -- including criminal or civil liability, or acts which are otherwise prohibited by the law of any relevant country in the world;
  4. infringes on the rights of a third party in any country in the world; or
  5. has the potential to cause technical damage to the Website, or the equipment of other users of the Website (including, without limitation, viruses, trojans, worms, corrupted data or other malicious data or code).


Shoe That Fits You may assign you a password and account identification to enable you to access and use certain portions of the Website. Each time you use a password or identification, you will be deemed to be authorised to access and use the Website in a manner consistent with these Terms and Conditions. ShoeThatFitsYou has no obligation to investigate the authorisation or source of any such access or use of the Website. You are solely responsible for all access to and use of the Website by anyone using the password and identification originally assigned to you whether or not such access to and use of the Website is actually authorised by you, including without limitation all, communications and transmissions and all obligations (including without limitation financial obligations) incurred through such use of access. You are solely responsible for protecting the security and confidentiality of the password and identification information assigned to you. You will immediately notify ShoeThatFitsYou  of any unauthorised use of your password or identification or any other breach or threatened breach of this Website's security.


Gift certificates and e-gift certificates will not be redeemable or exchangeable for cash or replaced if lost or stolen. Gift certificates and e-gift certificates will expire at midnight one calendar year after the date of purchase.


You acknowledge that all discounts arising from promotional offers are applied to transaction amounts only before any applicable sales tax and existing account credit or gift certificate credit are applied to the total amount of your order.

Discounts will be calculated on the final amount of an order taking into account any refunds, additions or deletions. Where an order is changed after payment has been processed, Shoe That Fits You will recalculate the discount applied and only refund the difference between the price you paid and the price that you would have paid had your original order been for the amended order. Where a remake order has been placed on a discounted item that results in a change in price, Shoe That Fits You will credit or charge the difference in price for that item, as the case may be.

Promotional offers cannot be used to purchase gift certificates. Only one promotional offer can be used per order. PAIO Accessories reserves the right to verify the validity of the promotional offers redeemed by you at any time. If we have reason to believe that there has been unauthorised use of a promotional offer then we can revoke this offer and cancel your order at our discretion.


STFY through our transaction provider CC Avenue, employs the Secure Sockets Layer (SSL) technology to protect transactions with our customers. However STFY will not be responsible for any damages, consequential losses (whether direct or indirect) suffered by a customer whose credit card is fraudulently used or is used in an unauthorized manner as a result of using this Website.


Subject to these Terms and Conditions, we will deliver to you the products indicated on your order confirmation email. When designing your bespoke shoes, the images displayed are a representation only, the actual shoe that is custom made for you pair may differ to the represented images. Your ability to return shoes is subject to the STFY returns policy. When your order items have been dispatched, we will email you to confirm shipment of each item including a tracking number for each item (if applicable)


Shoe That Fits You makes every effort to deliver your shoes or other product purchased from the Website according to the estimated delivery times written in our 'Shipment. & Delivery' policy. The estimated delivery times are in business days (Monday through Friday) excluding Public holidays.

Every effort is made to ship your order according to the estimated delivery times provided. Estimated ship times may vary or change due to changes in supply or circumstances beyond our control. If your custom made shoes or other product has not arrived after the estimated delivery time, please contact us. We encourage you to visit the "Your Account" section on our Website to view the delivery status of your custom made shoes or other product.

Unless otherwise agreed by us, we will deliver your custom made shoes or other product to the address indicated on your order confirmation.

We will use our reasonable efforts to deliver your shoes or other product to you within the estimated delivery time indicated on your order confirmation; however, we do not guarantee that we will deliver within this time frame. To the extent permitted by law, Shoe That Fits You will not be liable for any delay or inability to deliver your order within the estimated timeframe.


Shoe That Fits You shall not be liable for any delay in performing any of its obligations under these Terms and Conditions if such delay is caused by circumstances beyond the reasonable control of Shoe That Fits You, and ShoeThatFitsYou will be entitled to a reasonable extension of time for the performance of such obligations.