Returns & Exchanges
1. All the purchases will be non-refundable.
2. Exchanges are accepted within 7 days, if the customer wishes to exchange a particular product or size, please write to us at email@example.com and then the order should be sent back to us or we can help you with pick-up service with a nominal charge of 150/-.
3. No exchange or refund on sale products.
4. We do not provide refunds on any products, however, you can avail store credit which can be redeemed anytime.
5. Exchange can take upto 20 days incase of non- availability of products.
6. For any queries on exchange , please click on exchange or whatsapp us on +91 9316205985 or email us on firstname.lastname@example.org
(How to submit an exchange request?)
Submit a exchange request
Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return for exchange.
1. Log in to your account:
1. In the Email field, enter your email address, and then click Continue.
2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
3. Go back to the online store, and then enter a six-digit verification code.
2. Click the order that you want to submit the exchange for.
3. If your order has more than one item, then select the items that you want to exchange.
4. Select a exchange reason and add a note for the store.
5. Click Request return.(We only accept exchanges)
If your return exchange request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a exchange of the product.
The whole order amount will be refunded if the order is lost or undelivered to your preferred location.
Prepaid orders cannot be cancelled.
STFY reserves the right to cancel any order without any explanation for doing so, under the circumstances where the requirement could not be met. The company will ensure that any communication of cancellation of an order or any applicable refund will be made in a reasonable time.